TRAILBLAZER ONLINE STORE - TERMS AND CONDITIONS
1. ABOUT THESE TERMS
1a. By visiting our website you accept and agree to the content of these Terms and Conditions.
1b. These terms and conditions will apply when you place an order on this online store. Please read through them carefully before you submit an order.
1c. All products are sold and delivered to you by Trailblazer Sports Gear Co. Ltd.
2. ORDER PROCESSING
2a. Each order submitted through our online shop constitutes an offer to purchase products. After we receive your order, you will receive an Order Confirmation e-mail or SMS. If you do not receive this email or SMS, please contact us before you try to place another order for the same product.
2b. Please select your desired model, size and color. Please note that colors may vary slightly from those displayed by your monitor.
2c. If you would like to make any change to an order you have placed, please contact us as soon as possible, with your Order Confirmation number. Once your order status has changed to “SHIPPED”, no changes can be made. You will need to go to our store in person for exchange of the product if your order has been shipped. Pls also refer to our returns & exchange policies.
2d. Your order will be shipped as soon as possible, generally within 1 week, subject to stock availability and quality checks. * We do not operate on public holidays
3. SHIPPING & DELIVERY (HONG KONG DELIVERY ONLY)
3a. Shipping cost & time will vary depending on your delivery address. We offer FREE delivery on orders over HKD 500.
3b. Soon after your order is dispatched, we will send you a Shipment Confirmation Email with the information of the courier used and the tracking number of your order in it.
4. RETURNS & EXCHANGE
4a. We accept exchanges and returns within 7 calendar days of receipt and refund in the form of store credit, provided that: Items are unworn or unused with original tags and packaging & Items do not fall in the “Discontinued item” category